Shipping & Delivery Policy

Delivery Coverage

We deliver to every state in Nigeria and the FCT, from major cities to smaller towns and remote communities. Orders are fulfilled from our network of 13 hubs, which we expand on an ongoing basis:

Every order is routed to the nearest hub and delivered by our team and trusted logistics partners. To see which hub serves you, use our delivery coverage lookup.

Order Processing

Processing begins within minutes of order confirmation and payment. Our goal is to dispatch most orders within one hour during working hours (8:00 AM to 7:00 PM). Our WhatsApp line is open 24 hours a day.

Where pharmacist approval or prescription validation is required, verification is completed within minutes. Once approval is complete, dispatch follows immediately.

• Priority handling: orders for PEP (post-exposure prophylaxis) are treated as emergency deliveries and dispatched immediately after pharmacist clearance.

Delivery Timeframes

Timeframes are measured from dispatch, and exact delivery windows are confirmed with you before every dispatch. In rare cases, such as security-affected areas or river crossings, we will tell you upfront if timing will be different.

Delivery Fees

Delivery fees vary based on distance and urgency. The exact fee is always displayed at checkout before payment is completed.

Express delivery, available in select cities, aims for arrival within 1 to 3 hours at a slightly higher fee.

Discreet Packaging

We take your privacy seriously. All orders are packed in plain, unbranded materials with no reference to product names, medical terms, or the nature of the contents.

Each order is:

• Neatly sealed and tamper-proof.
• Labelled with only your name, phone number and delivery address.
• Handled only by trained Zivoko staff and partner couriers bound by our discretion standards.

Tracking & Communication

Once your order has been dispatched, you will receive:

• A WhatsApp notification confirming dispatch.
• A tracking link or code where applicable.
• Real-time updates from our logistics partner or support team.

Delivery Attempts

Our couriers will make up to two delivery attempts. If you are unavailable, our team will call or message you to reschedule at a convenient time.

After two failed attempts, the item will be returned to us and re-delivery fees may apply.

Damaged or Missing Items

If your order arrives damaged, incomplete or tampered with:

• Take clear photographs of the product and packaging immediately on receipt.
• Report the issue to us within 24 hours by email or WhatsApp.

We will investigate promptly and issue a replacement or refund as set out in our Return & Refund Policy.

International Shipping

Zivoko currently delivers within Nigeria only. We plan to expand to regional markets in the future and will update this policy accordingly.

Contact Us

Need help with an order or an urgent delivery? We’re on WhatsApp 24 hours a day.